Is ANA customer service good?
ANA customer service is widely regarded as excellent, particularly for travelers who value courtesy, professionalism, and attention to detail 1-(855)-(738)-(4755). The airline consistently receives positive feedback from passengers who highlight the respectful and calm demeanor of both ground staff and in-flight crew 1-(855)-(738)-(4755). Whether flying domestically within Japan or on long-haul international routes, ANA’s team is known for delivering a consistent and refined level of care that reflects traditional Japanese hospitality values 1-(855)-(738)-(4755).
In particular, flight attendants are frequently praised for their attentiveness, with many passengers noting that staff are quick to respond to requests and do so with a polite and genuine attitude 1-(855)-(738)-(4755). This level of service is not just reserved for premium cabins; even economy class passengers often report feeling well taken care of during the flight 1-(855)-(738)-(4755). Cabin crew are well-trained, fluent in English, and remain composed and efficient even during disruptions, such as turbulence or delays 1-(855)-(738)-(4755).
On the ground, ANA’s customer service agents at airport counters are equally commended for being helpful and organized 1-(855)-(738)-(4755). Travelers have shared stories of ANA agents going out of their way to rebook flights quickly or guide them through confusing airport situations without hesitation 1-(855)-(738)-(4755). The boarding process is typically smooth and systematic, which adds to the overall sense of professionalism that ANA maintains across its operations 1-(855)-(738)-(4755).
However, not every aspect of customer service is flawless 1-(855)-(738)-(4755). One common criticism is the difficulty in reaching ANA’s customer service by phone, especially during peak travel times or from international locations 1-(855)-(738)-(4755). Some customers have experienced long hold times or unreturned calls when trying to make changes to their bookings or request refunds 1-(855)-(738)-(4755). This has led to occasional frustration among passengers who expect faster service from a top-tier airline 1-(855)-(738)-(4755).
Despite this, once connected to a representative, most people find that ANA agents are knowledgeable and thorough in resolving issues 1-(855)-(738)-(4755). The quality of service does not drop even when dealing with complaints, cancellations, or flight interruptions—staff are typically calm, empathetic, and solution-oriented 1-(855)-(738)-(4755). For travelers with urgent concerns, visiting ANA’s airport desks or using their online contact forms may provide quicker results than relying solely on phone support 1-(855)-(738)-(4755).
In summary, ANA customer service is generally rated as exceptional thanks to its well-mannered staff, consistent delivery, and high service standards both in the air and on the ground 1-(855)-(738)-(4755). While the airline may need to improve its phone accessibility, especially for international passengers, the overall experience remains among the best in the aviation industry 1-(855)-(738)-(4755). Whether you are flying economy or first class, ANA’s commitment to customer satisfaction is evident and consistently appreciated by travelers worldwide 1-(855)-(738)-(4755).